Test Policy

Test Reservation

  • All examinees intending to take the TOEIC and/or TOEFL test must make a test reservation at least two weeks in advance of the test date to reserve a seat.
  • Reservations for the tests are currently accepted via our e-commerce store at http://www.testcenter.sitegiant.pw
  • Reservations are not CONFIRMED until payment has been received.
  • Reservations that are made without payment confirmation will not be guaranteed a test seat.
  • Reservations that are made and for which no payment is received within 5 working days will be automatically canceled without notification.
  • For AirAsia Test Session, each candidate can only register for one (1) test session per week.
  • For Public Test Session, each candidate can only register for one (1) test session per month.

Payment Terms for corporate customer only

  • Please deposit the payment, by online transfer, cash or cheque, directly at any Maybank deposit machines before taking the test.
  • Payment is to be made directly to Eshia & Associates Sdn Bhd’s Maybank Account.
  • The Maybank Account details are as follows:

Maybank Account name: Eshia & Associates Sdn Bhd
Maybank Account number: 562188-127187

  • After payment is made, please scan and email the deposit slip and email it together with the Registration Form to Eshia & Associates.
  • Payment to be made ten (10) working days before the test date.
  1. All bank fees are the responsibility of the examinee.
  2. No deductions from the full fee may be taken for any service charges.
  3. Payment made by cheque is only accepted after the cheque is cleared.

Test Session

  • The test will start at exactly at 9.30am or 2.30pm on the test dates.
  • Pencils and erasers will not be provided to examinees.
  • Examinees are required to be at the Test Center one (1) hour before the test for registration purposes.
  • Examinees must bring two (2) original photo IDs for identification verification. The accepted photos IDs are IC/Passport/Driver’s License/Staff ID Card/Student ID Card.
  • A colour photo with examinee’s ID and a colour photo, taken in full-face view directly facing the camera, with a neutral facial expression and both eyes open is required during registration.
  • Personal items such as bags, handphones, laptops, MP3 player, pen, pencil, paper, notepad, remote control devices, USB drives, MP3, MP4 players,keys, Smart Watch, and sharp objects such as knives, or scissors are not allowed in the Test Room.
  • Food and drinks are also not allowed in the Test Room.
  • Smoking is strictly not allowed anywhere at the test center.
  • Examinees are required to undergo a security check, which includes a metal detector screening, prior to entering the test room. The examinee may be requested to remove the specific object(s) and put them away with their personal belongings outside the test room.  The metal detector screening is safe for pregnant ladies and children. Any test taker refusing to submit to a security check, or refusing to remove the requested objects will not be permitted to enter the test room and their test fee will be forfeited.


  • Examinees will receive individual ETS Official Score Report ten (10) working days after the test date. The score will not be provided either via online, email, phone call and/or fax.
  • The ETS Official Score Report must be picked up in person from Eshia & Associates office Monday – Thursday from 10.00am – 4.00pm.
  • For Corporate customers, the score report(s) will be couriered to the designated person at the office.
  • Score Reports are maintained at Eshia & Associates for a period of 90 days after the original test date. After the 90-day period all scores reports are treated as Reprint Requests.
  • No certificate is issued for AirAsia candidates and TOEIC LR Online.


  • No Show Policy – Candidates who do not turn up for the test on the test day will not receive any refund.
  • Refund Policy – No refund is available for tests reservations already confirmed.
  • Cheating Policy – Candidate caught attempting to cheat, or assist in cheating or those who do not follow the test instructions given before the test will not have their score marked, will be banned from taking the TOEIC tests for 2 months and no refund will be provided. Eshia & Associates does not need to provide any proof of the incident and we have the right to inform the candidate’s employer of the cheating incident.
  • Test date change, cancellation and request for refund will not be entertained.
  • Additional Examinee Score Reports/Records /Reprint: RM 20.00 per Examinee

More Information?

Do not hesitate to contact us.


Eshia & Associates reserves the right to change this policy as it deems fit.